Shipping and returns

SHIPPING - motorcycle scooter spare parts

Delivery Goods and Liability
The goods are shipped in free port, the risk is to be considered by the customer from the delivery of the goods to the carrier from its warehouses. Upon delivery of the goods, the customer must verify the integrity and number of packages and, if they are not intact and / or tampered with, immediately challenge them to the courier. In case of tampering, failures, shortages, etc. before the goods are picked up and in the presence of the carrier, it will be the responsibility of the recipient to make a formal report of acceptance of any irregularities found and of the damage sustained. Once the packages have been collected, the customer must check the quantitative and qualitative correspondence with what is indicated in the accompanying document (Fiscal Receipt or DDT). In case of discrepancy, the same must be reported on the same accompanying document and confirmed, within seven days by fax or registered A.R. to Scooter Parts Moto S.r.l. . Shipments not collected or returned to the sender without prior authorization of Scooter Spare Parts Moto Srl , will be debited to the customer who will be required to pay the cost of the same. Even in the presence of packaging intact, the marches must be verified within seven days of receipt. Any hidden anomalies must be reported in writing by fax or registered letter AR. Scooter Spare Parts Moto Srl will not be held responsible for the results that customers have to obtain using goods sold to them. Any complaints or disputes regarding a single delivery of goods do not exonerate the purchaser from the obligation to withdraw the remaining quantity of goods within the limits of the order or commitment undertaken. The buyer renounces to propose exceptions without having previously fulfilled his obligations. Any report beyond the aforesaid terms will not be taken into consideration. For each declaration, the customer assumes full responsibility for what has been declared.

The Right of Return

The consumer has the right, within a period of 10 working days from receipt of goods, to exercise the right of withdrawal. This right consists of the right to return the new good purchased by the seller (without specifying the reason) and the consequent refund of the purchase price. The consumer has the right to withdraw without any penalty and the only expenses charged to him are those related to the return of the product and the first shipment incurred by the supplier. It should be noted that in the case of premium transactions in which the purchase of an asset is combined with another asset that is sold at a derisory price or given, the right of withdrawal may be legitimately exercised by returning both the assets subject 'purchase, given the constraint of the accessibility of the asset in promotion compared to the first. In the case of promotions that include two or more goods and for which the promotion and therefore the particular price or the particular discount applied exist as a result of a combined purchase, the right of withdrawal is exercised on all the assets object of the promotion. p>

Mode and Time to Exercise the Right of Withdrawal

The right of withdrawal is exercised by giving notice to Scooter Parts Moto Srl by registered letter with notice of receipt within 10 working days of receipt of goods. It can also be anticipated by fax or e-mail provided it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. After communicating the intention to exercise the right of withdrawal, carefully pack the materials in order to protect the original casings of the products from any damage, do not remove any written or label, attach a copy of the notice of withdrawal right to the packaging and send back at the address on the invoice - receipt (to be included in the package). Once we receive the goods and check the status of the same, we will refund the sum. Please note that the shipping costs are charged to the customer, so they will not be accepted parcels on delivery or in port assigned. Reimbursement will take place as soon as possible and in any case no later than 30 days from receipt of the notice of withdrawal, by bank transfer to the account you reported or in other ways according to the payment method used at the time of order.

Excluded Articles

The right of withdrawal does not apply in the case of the supply of tailor-made or clearly personalized goods (special colors, saddles, etc.) or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly (material electric). On our site many products that you find enjoy the right of withdrawal; some articles, however, although present both on our catalog and on that of the manufacturer, can only be supplied to order because the same manufacturer supplies them and produces only on order. Only these articles do not enjoy the right of withdrawal, are the classic items that we must import expressly from abroad or that the small artisan company must build specifically for us. If you are not firmly convinced of your purchase we kindly ask you not to order them.

For more information

Scooter Parts Moto Srl Via A. Mario, 33 91100 Trapani VAT 02520480811


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